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We always try to adjust our infrastructure to keep up with increase in load automatically.

But if you know you are going to have a large increase in requests above the normal, please give us notice, as we might need to pre-warm our Loadbalancers to match the requests, and make sure our security systems won't mark it as a DDoS attack. Examples can be scheduled events, tv appearance etc.

Besides scaling your application through the Toolbox, please give us notice by sending an E-mail to:

With at least the following information:

Subject: Increased requests for: [Application slug]

  • Environment
  • Domains (If custom domain) the requests will be directed at
  • Date and time frame for the event
  • Expected requests during the time frame
  • Reason for increase

This will help prevent your application from timeouts during the course of the event.